Refund Policy

Please review our Refund Policy before you decide to apply through our site. It will give you a clear idea how our Refund Policy works.

• The moment you complete your payment for our services it will be considered that you have agreed on your own to pay for our services. Once the services have been provided to you it cannot be returned and you cannot ask for a refund regardless of your future action. You cannot demand a refund in the middle of the processing of your visa.
• You will not be entitled for a refund if your ETA Visa application is rejected by The Department of Immigration and Border Protection (DIBP).
• Australia ETA Visa is a private and non-governmental organization. It does not claim to have any direct affiliation with any government and the websites of its embassies. We do not claim to have the authority to grant applicant a visa of any kind only the appropriate governmental entities have that kind of rights, in this case all the rights to grant visa is on the hand on The Department of Immigration and Border Protection (DIBP). We can only provide an online platform through you can to get an Australia ETA Visa.

If you have any questions about this refund policy please ask our 24/7 live chat service or you can email eta@australiaeta.com.my